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How does the Platform Rankings table work?
How does the Platform Rankings table work?
Alex Masterson avatar
Written by Alex Masterson
Updated over a week ago

This article will help you better read the Platform Rankings table.

Topics in this article:

  • Locating the Platform Rankings Table

  • Understanding the Table's Columns

  • Toggling Between Monthly and Yearly Numbers

  • Understanding Stars and Trophies in the Rank Column

  • ISAs and the Platform Rankings Table

Use the table of contents on the right side of the screen to jump to a particular topic.

Locating the Platform Rankings Table

To locate the Platform Rankings table, go to Account > Rank & Achievements.

Understanding the Table's Columns

The columns in the Platform Rankings table show different information depending on your role. What's your role?

Logged in as an agent or ISA

  • PR column: shows the user's highest count achieved for each metric

  • Curr. Value column: shows the user's current count for each metric

  • Rank column: displays the user's rank for each metric; ranks are determined by comparing the counts in the Curr. Value column with those of all other agents and ISAs on the platform

    Note: When the Curr. Value column is 0, the Rank column shows a 0 as well.

Logged in as an admin or TC

  • PR column: shows the team's highest count achieved for each metric

  • Curr. Value column: shows the team's current count for each metric

  • Rank column: displays the team's rank for each metric; ranks are determined by comparing the counts displayed in the Curr. Value column with those of all other teams on the platform

    Note: When the Curr. Value column is 0, the Rank column shows a 0 as well.

Toggling Between Monthly and Yearly Numbers

You can toggle the table between monthly and yearly numbers by clicking the MTD and YTD buttons in the top-right corner.

Understanding Stars and Trophies in the Rank Column

If a user or team is in the top 20 for a particular metric, they see a star next to their ranking. If a user or team is in the top 3, they see a trophy next to their ranking.

ISAs and the Platform Rankings Table

ISAs not only have access to the Platform Rankings table but are also included in the rankings. It's important to note that the number of agents displayed at the bottom of the table includes both agents and ISAs.

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