The information in this article is intended for Admin and TC users within Sisu.
This guide walks you step-by-step through setting up the Mojo integration in Sisu. Follow each section in order to ensure everything is configured correctly.
Topics in this article:
Activities That Sync
The Mojo Dialer integration syncs 3 key data points:
Action in Mojo | Activity Incremented in Sisu |
Contacts |
|
Dials |
|
Dialer Time |
|
Mojo reports out data at 8 a.m. every day for the previous day, at which point they are ported into Sisu. With the Mojo dialer information, yesterday's dialer data will be imported at 8 a.m. each morning, which can then be used in contests, coaching, reporting, and more!
If you don't want your agents to be able to manually record these activities in Sisu, you'll want to ensure they are locked by navigating to Admin > Team Settings > Activities.
Required Prerequisites
The integration matches users based on name and email. If a Mojo user does not match a user in Sisu:
They will not be mapped.
Their data will not sync via the integration.
Before proceeding, ensure the following:
Your Mojo users exist in Sisu.
The user names and emails match between both systems.
They can not have any difference in spelling or case and there can't be any additional spaces before or after the name.
If an agent has a multi-part first or last name, remove the space and combine the names in both Sisu and Mojo so they match exactly. For example, “Jon Van Buren” should be entered as Jon for the first name and VanBuren for the last name. If the space remains, the agent’s Mojo numbers will not sync to Sisu properly.
Setting Up The Integration
In Mojo, from the Account dropdown, select Settings.
From the left side menu select Email, then Notifications.
Scroll down to the Calling Reports Email section. Here you'll want to copy/paste mojo+team_
TEAMID@integrationmail.sisu.co into the Recipient field -
Keep Mojo open and in another browser login to your Sisu account, on any page scroll to the very bottom of the page to view the page footer. Locate your Sisu Team ID and copy the ID number -
Navigate back to Mojo and, within the recipient email address, paste the Sisu team ID in to replace 'TEAMID'.
Example:
Ensure that only the box for Session Report is checked. Click Set!
In Sisu, navigate to Admin > Integration Hub and select the Mojo tile.
In Step 1, enter your Mojo Pin then click Next.
In Step 2, click Finish.
The integration is now complete! You'll see your Mojo activities sync tomorrow. 🚀
If you have any questions or run into any issues feel free to reach out to our team via the chat box in the lower, right hand corner of Sisu. 💬
Troubleshooting
When comparing numbers in Sisu and Mojo, be sure to double-check that your filters (scope and date range) on your Sisu reports/dashboards match what you're viewing in Mojo.
Verify that the names of your agents in Mojo match the names of your agents in Sisu exactly.
Verify that you're sending the Mojo session reports to the correct email address.
In Mojo, verify that you only have the 'Session report' checked in Settings > Email > Notifications > Calling Reports Email.
'Call Detail Report' and 'Include Agents With Zero Activity' should not be checked.