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How do I mark a transaction as Lost?
How do I mark a transaction as Lost?
Alex Masterson avatar
Written by Alex Masterson
Updated over a week ago

Topics in this article:

  • How Lost Transactions Work in Sisu

  • Marking a Transaction as Lost

  • Reversing a Status of Lost

Use the table of contents on the right side of the screen to jump to a particular topic.

How Lost Transactions Work in Sisu

"Lost" means your client decided not to work with your firm anymore. Lost does not mean your buyer client or seller client simply fell out of contract (because your client could go back under contract at a later date). If they simply had a setback and fell out of contract, but are still going to be working with you, just remove the Under Contract date from the transaction.

Marking a transaction as lost when you lose a client, rather than deleting the transaction, is important because these lost transactions play a crucial role in your reporting and conversion ratios. You need to be able to see how many clients you are losing and where you are losing them in order to improve processes.

Lost transactions no longer show up in your pipeline, but they can still be searched and called upon when necessary.

ℹ️ Note

Our platform today is more designed around tracking the overall opportunity with each of your clients—e.g., what percentage of your buyers end up purchasing with you (even if they fall out of contract along the process) or the number of listings who end up selling with you (regardless if they had to contract with multiple buyers until the listing sold).

Marking a Transaction as Lost

1. Go to Transactions > Transactions. This opens the Transactions screen.

2. Click the drop-down in-line with a transaction, and select Lost from the list of options.

3. In the pop-up that appears, select a lost reason and leave any relevant notes.

4. Check the box at the bottom to remove tasks associated with the transaction.

5. Click Archive. This removes the transaction from the Transactions screen unless you specifically filter for Lost transactions.

Reversing a Status of Lost

📖 Note

For help reversing the status of Lost, check out this article in our Knowledge Base.

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