Topics in this article:

Use the table of contents on the right side of the screen to jump to a particular topic.

"Lost" means your client decided not to work with your firm anymore. Lost does not mean your buyer client or seller client simply fell out of contract (because your client could go back under contract at a later date). If they simply had a setback and fell out of contract, but are still going to be working with you, just remove the Under Contract date from the transaction.

Marking a transaction as lost when you lose a client, rather than deleting the transaction, is important because these lost transactions play a crucial role in your reporting and conversion ratios. You need to be able to see how many clients you are losing and where you are losing them in order to improve processes.

Lost transactions no longer show up in your pipeline, but they can still be searched and called upon when necessary.

1. Go to Transactions > Transactions. This opens the Transactions screen.

2. Click the drop-down in-line with a transaction, and select Lost from the list of options.

3. In the pop-up that appears, select a lost reason and leave any relevant notes.

4. Check the box at the bottom to remove tasks associated with the transaction.

5. Click Archive. This removes the transaction from the Transactions screen unless you specifically filter for Lost transactions.