The information in this article is intended for Admin users with Manage Billing access.
This article explains how to view your team’s current user license count in Sisu, and how to increase or decrease your subscription as needed. If you don’t have Manage Billing access and aren’t sure who on your team does, reach out to us via the chat bubble and select Talk To Person to connect directly with our team. 💬
Topics in this article:
Viewing Current User License Count
You can quickly view how many user licenses your team currently has available by navigating to Admin > Users.
At the top of the page a tile (shown above) will show you how many your team has purchased, how many are currently in use and how many are remaining to use.
Increasing User Licenses
As your team grows you'll want your Agents and team members to have access to Sisu. Each Sisu user requires a user license. To purchase additional user licenses follow the 4 steps listed below:
Navigate to Admin > Team Settings > Manage Billing.
Click on the subscription tile.
Click on Edit Subscription.
Select from the drop down or type in the total amount of user licenses your team needs.
Example: If you're currently at 14 user licenses but need to increase by 1 license you'd want to type in 15 in the text box.
Decreasing User Licenses
Navigate to Admin > Team Settings > Manage Billing.
Click on the subscription tile.
Click on Edit Subscription.
Select from the drop down or type in the total amount of user licenses your team needs.
Example: If you're currently at 15 user licenses but need to decrease by 1 license you'd want to type in 14 in the text box.