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How do transaction statuses in Sisu work?
How do transaction statuses in Sisu work?
Zac Muir avatar
Written by Zac Muir
Updated over a week ago

Topics in this article:

  • List of Statuses

  • Updating a Transaction Status

Use the table of contents on the right side of the screen to jump to a particular topic.

List of Statuses

Each transaction is assigned a status depending on its progress. By entering dates into specific form fields, the transaction status changes automatically. Here's a list of the different statuses in Sisu:

  • PIPELINE: Pipeline transactions are transactions that are in their infancy stage, likely a "hot" client that your team has already met with but has not yet formally signed to work with you, or a client that your team expects to meet with soon.

  • APPT SET: This will show when the only date filled out is the "1st Time Appt Set" date.

    ℹ️ Note: You should set this date to the day the appointment was made and not the day the appointment was made for. If you set a future date here, it will not show up in the dashboard circles until that date has occurred or passed.

  • APPT MET: A transaction receives this status when the furthest date filled out is the "1st Time Appt Met" date.

    ℹ️ Note: You should set this date to the day the appointment was actually held and took place. If you set a future date here, it will not show up in the dashboard circles until that date has occurred or passed.

  • SIGNED: A transaction receives this status when it has a "Signed" date and has not yet gone under contract or closed. A signed client would be a client who has signed a listing agreement for you to list their home, or a buyer who has signed a buyer/broker agency agreement.

  • 1ST TIME SHOWING: Much like the "1st Time Appt Set", the 1ST TIME SHOWING status is the first showing for the transaction.

  • 1ST TIME OFFER: Much like the "1st Time Appt Set", the 1ST TIME OFFER status is the first offer for the transaction.

  • LIVE LISTING: You can use the MLS Live Date to add one more layer to "signed" listings to indicate listings that are actually active and listed on the MLS. This is useful for teams who do a lot of pre-listing promotion or who sign listing agreements far in advance of actually listing the home on the MLS.

  • LISTING EXPIRED: If you have a Listing Expiration Date set and that date passes (and the listing is not under contract or closed), then the status will change to "Listing Expired".

  • BUYER AGREEMENT EXPIRED: If you have a Buyer Agreement Expiration Date set and that date passes (and the buyer is not under contract or closed), then the status will change to "Buyer Agreement Expired."

  • PENDING: A transaction with an under contract date that has not yet been marked closed or lost. These are transactions with accepted purchase agreements that are scheduled for closing.

    Note: Some of the reporting in the system says "under contract," which simply means "how many clients have you PUT under contract?". When the system is referring to how many clients are CURRENTLY under contract, it will use the word "pending" instead, which means that they are currently in the under contract status.

  • CLOSED: Any transaction with a settlement date that is NOT in the future. This means that the transaction went to closing and you have earned/will earn commission on it.

    Note: You can put in a future settlement date to forecast commissions, which will reflect on reports. Note that once this date arrives, the transaction will automatically be counted as "closed." If you prefer this not to happen, use the field called "forecasted closed date" which will still include transactions in forecasting, but will NOT automatically change transactions to closed when the date arrives).

  • LOST: Lost means your client decided not to work with your firm anymore and therefore should be marked as lost (e.g., the entire opportunity from this client was lost). Lost does not mean your buyer client or seller client simply fell out of contract (because your client could go back under contract at a later date). If they simply had a setback and fell out of contract, but are still going to be working with you, just remove the "Under Contract Date" from the transaction.

More About Lost Transactions

Marking a transaction as lost when you lose a client, rather than deleting the transaction, is important because these lost transactions play a crucial role in your reporting and conversion ratios. You need to be able to see how many clients you are losing and where you are losing them in order to improve processes.

Updating a Transaction Status

You can enter a date into the key date fields mentioned in the list above (these fields are a different color than other fields).

You can also change the status manually by clicking the "Status" drop-down in the Transaction Overview and selecting a different status.

When changing the status manually, a pop-up appears prompting users to enter the date in which the transaction entered that status.

If you select a previous status (e.g., a status of Signed back to a status of Pipeline), meaning that the transaction fell through but you didn't lose the customer, the user will see a pop-up that informs them that the prior dates will be removed and the transaction will go back to a previous status if they wish to continue.

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