This report is accessible only by Admin and TC users in Sisu.
The Activity By Agent Report provides a comprehensive overview of all agent activities at a glance. It tracks activities that are manually recorded by agents or captured through integrations, ensuring a complete and accurate record of agent performance.
This report is an invaluable tool for monitoring and analyzing agent productivity and activity patterns.
Topics in this article:
Video Overview
Key Features
Date Range Customization: Easily adjust the date range at the top of the report to focus on a specific timeframe -
*click the gif for a larger view
See Zeroes: Check this box to view a full list of Activities for each user that includes Activities with a count of 0 -
*click the gif for a larger view
Creating Activities
For information on how to create Activities to track in Sisu check out this KB article. 📙