The Activity By Agent Report provides a comprehensive overview of all agent activities at a glance. It tracks activities that are manually recorded by agents or captured through integrations, ensuring a complete and accurate record of agent performance.
This report is an invaluable tool for monitoring and analyzing agent productivity and activity patterns.
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Key Features
Date Range Customization: Easily adjust the date range at the top of the report to focus on a specific timeframe -
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See Zeroes: Check this box to view a full list of Activities for each user that includes Activities with a count of 0 -
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Creating Activities
For information on how to create Activities to track in Sisu check out this article.
Currently the ability to create and manage Activities is not yet available in Next. As we are working towards releasing this feature please follow the navigational steps in Sisu Classic. Thank you!